FAQ

Please contact us on our Support-Team-Email, we will help you to restore your account and gain back access to your account.
※ support@one-live.us

-> iPhone
Please check your device settings, and confirm that you gave the OneLiver app allowance to your camera and microphone.

-> Android
Please check your device settings and confirm that the app is allowed to use the camera and microphone of your device. If this does not work, please restart your device.

※ Please note that a user does not need to show his face or speak through a microphone. This does not apply to performers.

In many cases, the unstable network is causing distortion or frame freeze. Please ensure that your internet connection is stable.

-> iPhone
Please check your device settings, and confirm that you gave the OneLiver app allowance to your camera and microphone.

-> Android
Please check your device settings and confirm that the app is allowed to use the camera and microphone of your device. If this does not work, please restart your device.

※ Please note that a user does not need to show his face or speak through a microphone. This does not apply to performers.

Please check the app settings and search for Push Notifications, then enable it to allow the app to send you notifications whenever you receive likes, messages, or phone calls.

-> iPhone
Please check your device settings, and confirm that you gave the OneLiver app allowance to send you Push Notifications.

-> Android
Please check your device settings and confirm that the app is allowed to send Push Notifications. If this does not work, please restart your device.

※ Please note that notifications can be delayed in case of an unstable internet connection.

Yes, you can block users that you are not feeling comfortable with, just tap on the three dots button in the chat window and select “Block User”.
If you prefer to block an entire country then you have to go to the App Settings and select “Block Location”, then select the country you want to have blocked and confirm.

Yes you can update your profile on the “My Page” section, then select the pencil tool in the upper right corner, to change your personal information as well as your profile picture.

On this app, it is strictly prohibited to use multiple accounts. We want to provide authentic service and want to ensure the performers' attention to the user calls they receive. Therefore we want the performers to stick to one account.
Not following this rule can cause a permanent block of your profile.
However, in the unlikely event that an account goes missing or needs to be restored, you can contact our Support Team to help you with the recovery of your account.

Yes, you can use multiple devices while using your account. Please make sure that your email address is registered and linked with your account before you log out on your phone.

Yes, it is possible to transfer your account to another device. Please ensure that your email address is registered and linked to your account before you log out on your phone. For that go to the App Settings and tap on Account Data to register an email address. Then log in to your account with the device you want to transfer to.

You can delete your account and all data that is connected to your account by going to the App Settings and tap on Delete My Account.

Simply go to App Settings and then click on Register Email Address.

On this application it is strictly prohibited to either share personal information or meet in person.
We want to ensure the safety and security of all our users, therefore we are suspending accounts that leak their personal information or showing intent of meeting another user in person.

If you are unable to find them with the Reunite slide on the main page / Call Log, then there is a chance that the user deleted his account or blocked your profile.

Simply tap on the Like Icon on your profile page. You will find the list of users that liked your posts, tap on their profiles to get in touch with them.

If you have a good connection with a user and you want to be notified whenever this user is online you can activate the Online Notifications to get a Notification whenever this user will be online.

You can block users that you are not feeling comfortable with, just tap on the three dots button in the chat window and select “Block User”.
If you prefer to block an entire country then you have to go to the App Settings and select “Block Location”, then select the country you want to have blocked and confirm.

The memo function is especially for you. It can be used to write down the hobbies, preferences or information of users. Therefore no one else will be able to see your entries in the memo.

You will be able to transfer your account data to a new device after registering email to your account.

You will find an email registration function in the settings.
(Settings>Account Data>Register email address)

※ Please keep in mind that data loss can be easily prevented by registering your email address.
**If you registered via FaceBook, a registration of your email is not necessary.

To prevent inappropriate content on our platform we are checking profile pictures before posting them. Please understand that this process can take some time.

The payment process can take up to 5 business days, if you don’t receive your payment in 6 days, please contact Payment OLR.

As long as there aren't any issues with your transaction or account, PayPal will release your funds within 48 hours.

You can apply for remittance at any time, but we only process remittances on business days. (JST)

The exchange rate is fluctuating every day, but the value of points will always be bound to the Japanese Yen. (1 pts = 1 Japanese Yen)

If you have enough points and if you are eligible you can request a payment. All payment requests will be checked at 3 PM (JST) to confirm that performers are following the rules.
After the verification is completed, money will be transferred to all confirmed requests around noon of the following day.
Sometimes payments can take some time to be fully processed, so please be patient and contact us only in case your money does not arrive after 5 business days.